Waiting list is a great feature to manage the patients who cancels their appointments in last minute. In a normal practice if any patients cancels their appointment, they immediately remove it from the calendar. But we recommend, not to do that. Move that appointment into the waiting list, so that if any doctor has less number of appointments in any day, the receptionist can immediately call the patient and do re-appointment.
Some of the interesting features are listed here….
1. No Missing of the patients due to unavailability
If you are using the waiting list feature, you will never loose any patients or their appointments. The waiting list feature reminds you to do follow ups with the patients who missed their appointments due to their own reasons. This features helps them to Reschedule their appointments according to the next convenient date and time.
2.Creates more Loyal Patients:
The waiting list helps in creating more loyal patients. The reminder mechanism gives a feeling to the patient that the clinic is giving enough care to the them. This creates a strong bond. While getting a call from the clinic, the patient feels good about the service and will go there again and again. This is a great tool to handle the competition from other dental clinics too.
3.More Inflow of Patients:
The waiting list also helps in increasing the number of the patients. If the Waiting list feature is used professionally, the patient count will increase and no-show will be decreased.
4.Earns more revenue:
May clinics loose their revenue due to the No-Show of the patients and improper management of appointment schedule. The Waiting list is the best remedy for both the problems. Some appointments may be truly high value like implants. The waiting list will show the type of treatments which helps the receptionist to understand the value of having that patient at the clinic.
6. Better management of time and More productive doctors
If you find the doctor’s time is free, you can make calls the patients in the waiting list. This ensures that the doctors time is managed efficiently at the clinic. The Waiting list feature is must have for a multi doctor clinics as it has a direct impact on the revenue.
To know more about Waiting list and see it in action, visit www.dentsoftware.com and take a Free trial.